Roles & Responsibilities:

The right person for this position excels in customer service, has a positive attitude and will be a good fit
with our current team. If you are efficient with your time management and well organized, read on. You
have the ability to multi –task if under pressure, and can handle inbound and outbound communication
with all customers, be responsible for assisting in intra-office communication, inventory control and
helping with follow-up call backs. If yes, you might be the right person. We are looking for someone
that has a passion and strong skillset with social media outlets such as Facebook, Instagram, and
LinkedIn. Following the companies brand standards you would be the key person to create business
posts and interactions within these sites. If this is you, we would like to hear from you.

Excellent customer service
Greet walk in customers or visitors promptly and professionally
Strong skill set of social media platform (a must)
Answer inbound calls promptly and professionally during business hours
Pre-screen incoming leads/potential customers in the proper manner
Mange and respond to inbound email correspondence and forward accordingly
Schedule estimate appointments using the appropriate company software
Assist Estimators with follow up on pending estimates by phone, email, text
Strategically schedule work appointments for installation Techs, along with customers
Troubleshoot issues(s) from estimators or installers in the field as needed
Work with all members of the team in a positive, friendly and fun manner

Qualifications & Educational Requirements:

HS Diploma or equivalent.
2 or 4-year college degree preferred.
All candidates must pass initial background check.

Preferred Skills:

Excellent verbal/written communications skills.
Microsoft Office proficient (Word, Excel).
Experience with web based software preferred.

Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.

(if you already have a resume on Indeed)